RETURNS & CANCELLATIONS.
Because our scooters are brand-new vehicles prepared specifically for freight shipment, cancellations and returns are limited once fulfillment begins.
Before Processing
Cancellation may be available if fulfillment has not yet started.
After Processing Begins
Orders become final once preparation, freight booking, or fulfillment activity begins.
After Shipment
Orders released to a freight carrier are final and cannot be cancelled.
Contact Us Immediately.
If you need to cancel an order, contact Scooter Super Shop as soon as possible. A cancellation may be approved only when the order has not yet entered processing or fulfillment.
Because orders may begin processing shortly after purchase, submitting a cancellation request does not guarantee that the order can still be cancelled.
Fulfillment Activity Makes the Order Non-Cancellable.
An order may become final once preparation or fulfillment activity has begun. This can include inventory allocation, order review, paperwork preparation, freight booking, carrier scheduling, supplier processing, staging, or other work required to prepare the scooter for shipment.
Once the scooter has been released to a freight carrier or other transportation provider, the order cannot be cancelled.
Vehicle Sales Are Final.
Scooters are final-sale items once processing or fulfillment has begun. We do not accept standard vehicle returns for buyer’s remorse, change of mind, preference, color choice, fit, performance expectations, or similar reasons.
Please review the product description, specifications, engine size, color, delivery requirements, and assembly information carefully before placing your order.
Shipping Damage Is Handled Separately.
Freight damage is not treated as a standard return. If your scooter or crate arrives with visible damage, follow the inspection instructions on our Shipping & Delivery page.
- Photograph the crate and damaged areas before unpacking whenever possible.
- Clearly note visible damage on the carrier’s delivery receipt.
- Retain the crate, labels, wrapping, and packaging materials.
- Contact Scooter Super Shop as soon as possible.
Shipping damage claims are reviewed based on the circumstances of the shipment and available documentation.
SHIPPING & DELIVERY INFORMATION →Warranty Claims Are Not Returns.
A manufacturing defect, mechanical issue, or other potentially covered condition is handled through the applicable manufacturer warranty process rather than as a vehicle return.
Warranty terms, eligibility, coverage periods, exclusions, and claim procedures vary by manufacturer and model.
WARRANTY INFORMATION →Ask Before You Buy.
If you’re unsure about engine size, model selection, dimensions, color, shipping, assembly, or any other product detail, contact us before placing your order.
We’d rather answer your questions before the purchase than have you order a scooter that isn’t right for your needs.
CONTACT US AS SOON AS POSSIBLE.
If you need to request a cancellation or have a question about an existing order, send us a message and include your order information.