SHIPPING & DELIVERY

Preparing Your Scooter.

Most in-stock scooters are prepared for shipment within 1–2 business days. Our goal is to release eligible orders within one business day whenever possible.

Processing time is separate from freight transit time. Before your scooter is released, the order may be reviewed for inventory, payment, delivery information, and shipping requirements.

Delivery Time Depends on Your Location.

Transit time varies depending on the distance from the fulfillment location, carrier routing, weather, holidays, terminal schedules, and delivery appointment availability.

Any transit estimate shown during checkout or provided after shipment is an estimate and should not be considered a guaranteed delivery date.

Delivered Directly to You.

Residential freight delivery is available. Your scooter will normally arrive by an LTL freight carrier in its original manufacturer crate.

Liftgate service is included with residential deliveries so the carrier can lower the crated scooter from the freight truck to ground level.

Freight delivery is generally curbside. The driver is not responsible for uncrating, assembling, moving the scooter into a garage or home, or disposing of the crate and packaging.

Watch for the Carrier’s Call.

Freight carriers generally contact the recipient when a delivery appointment or delivery confirmation is required.

Please provide a working telephone number during checkout and respond promptly to carrier scheduling attempts. Someone should be available to receive and inspect the shipment during the confirmed delivery window.

Inspect Before You Sign.

Please inspect the scooter crate and packaging before signing the freight delivery receipt whenever reasonably possible.

If damage is discovered after opening the crate, stop unpacking, photograph the damage and packaging, and retain all crate materials, labels, and wrapping while the issue is reviewed.

Make Sure Your Information Is Correct.

Customers are responsible for providing a complete and accurate delivery address, telephone number, and email address.

Freight shipments cannot be delivered to PO boxes, parcel lockers, mail-forwarding addresses, or locations that cannot safely accommodate a freight truck and crated vehicle.

If you need to request an address change after placing an order, contact us as soon as possible. Changes may not be possible once the shipment has been released to the freight carrier.

Continental United States.

Scooter Super Shop currently ships scooters within the continental United States.

Shipping to Alaska, Hawaii, U.S. territories, or international destinations is not currently offered through standard online checkout.